Support Center

Support Center

Why are GumGum ads not showing on my site?

Last Updated: Mar 26, 2019 06:09PM UTC
Here are some common reasons why the ads are not showing:
  • -Zone has not yet been approved by GumGum (it may take up to 72 hours to set up a zone)
  • -Incorrect ad tag on the page
  • -Implementation may not be correct
  • -The zone ID in the ad tag is not the same as the zone ID in the Zones section of your account
  • -The images are smaller than 250 x 200px
  • -The images are larger than 3840 x 2160px
  • -The z-index of your images are higher than the z-index of our ads, thus hiding our ads

GumGum identifies images on your website by looking for elements with the <img> tag. Here some image types we do not work with:
  • -Images with a Blob URL (blob:http%3A//www.)
  • -Images using data URI to display the images
  • -Images that use a background to display the image 
  • -Images that do not have the <img> tag 
  • -Images in an iframe (such as Instagram images)

If you would like to serve our In-Image ad from an ineligible image type, we may be able to do so through an advanced implementation. Please find the selector for the image element and email your dedicated account manager or support@gumgum.com.
support@gumgum.com
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