Support Center

Support Center

Why are GumGum ads not showing?

Last Updated: Apr 03, 2017 08:14PM UTC
Here are some common reasons why the ads are not showing:
  • -Zone has not been approved by GumGum yet (it may take up to 72 hours to set up a zone)
  • -Incorrect ad tag on the page
  • -Implementation may not be correct
  • -The zone ID in the ad tag is not the same as the zone ID in the Zones section of your account
  • -The images are smaller than 250 x 200px
  • -The images are larger than 3840 x 2160px
  • -The z-index of your images are higher than the z-index of our ads

GumGum identifies images on your website by looking for elements with the <img> tag. Here some image types we do not work with:
  • -Images with a Blob URL (blob:http%3A//www.)
  • -Images using data URI to display the images
  • -Images that use a background to display the image 
  • -Images that do not have the <img> tag 
  • -Images in an iframe (such as Instagram images)

If you would like to serve our In-Image ad from an ineligible image type, we may be able to do so through an advanced implementation. Please find the selector for the image element and email support@gumgum.com.
support@gumgum.com
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